Republic Of Moldova
All orders will be despatched via a Courier Service. You will receive a confirmation email and a tracking number for each shipment, or a telephone number of the courier.
The delivery cost will be added to your final purchased amount or be paid directly to the courier after you receive the package.
The Delivery costs are below:
Mun. Chisinau – 40 MDL
On the territory of Republic of Moldova – 60 MDL
Note: once dispatched, orders will be delivered in the next 2-3 business days.
Please note: The delivery cost may change due to Courier’s change of price policy.
If you are experiencing problems with your delivery please email us on email@example.com where a member of the team will be available to assist.
We offer International delivery service on all orders, shipped via TNT and DHL Courier Services or Posta Moldovei. You will not be charged until the goods are dispatched from our warehouse and will only be charged delivery costs once per order.
Delivery usually will take 5-7 business days for Europe and up to 12 business days for Rest of The World. Based on country of destination and service selected.
You can track your package using the tracking details provided in your order confirmation email. Please note that it can take 1-2 days before tracking information is available.
We are unable to change the delivery address once an order has been placed. If you are not at the location of your order when the delivery is attempted, the carrier will leave a card advising how to arrange a re-delivery or where you can pick up your parcel, depending on Courier’s Policy.
Import and Custom Duties
We ship to all countries outside of Republic of Moldova and the EU. This means the recipient is responsible for any local sales taxes, import or custom duties, which may be charged on the purchase or at the customs of your location.
Note: Brio cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty. The recipient is responsible for paying the duty.
Also, there may be specific demands made by Customs or your parcel may be held for checks, dependant on the country of export – unfortunately this is out of our control and we cannot be held accountable for delays.
There are a few reasons for late deliveries; if you feel your package is late, the first step is to check the tracking code you received on your dispatch email. Occasionally goods may be subject to delays due to customs. The customer is responsible for providing any information required by customs to ensure the goods are cleared. If you feel that your item it’s severely overdue, please contact us on firstname.lastname@example.org. Please note that you will need to quote your order reference number.